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Exact Location
Include the business name, city, and machine location within the building.
Questions, Suggestions, or Machine Support?
Contact us about machine placements, location partnerships, product questions, payment concerns, damaged products, or general business inquiries.
Send a Message
How Can We Help?
Complete the form below and provide as much information as possible.
What to Include in a Support Request
Complete details help us identify the transaction and resolve the issue more efficiently.
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Date and Time
Provide the purchase date and the closest approximate time you can remember.
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Product Selected
Tell us which item you selected and whether another item was dispensed instead.
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Payment Details
Include the amount charged and payment method, but never send your full card number.
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What Happened
Describe whether the machine failed to dispense, showed an error, double-charged, or delivered damaged product.
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Photos or Receipts
Keep any receipt, product packaging, or photos that may help verify and resolve the issue.
Never submit a full debit or credit card number, security code, banking password, or other sensitive financial information through the contact form.
Contact and Support FAQ
What should I do if I was charged but received nothing?
Submit a machine-support request with the location, purchase date, approximate time, product selected, amount charged, and payment method. Some card authorizations may initially appear as pending and later disappear if the transaction was not completed.
What if the machine dispensed the wrong product?
Keep the product sealed and contact us with the location, date, time, product selected, and item received. Include photographs when possible.
Can I return an opened trading card product?
Trading card products are generally not returnable after opening unless required by law or the item was materially defective. Final policies should be reviewed and published before the site launches.
How can my business host a machine?
Complete the application on the Host a Machine page with your business details, estimated customer traffic, available space, operating hours, and proposed machine placement.
Can I request a specific product or set?
Product requests are welcome, but availability is not guaranteed. Inventory decisions depend on supplier availability, pricing, customer demand, and machine capacity.
Can I contact Pull Station about wholesale products?
Distributors, wholesalers, manufacturers, and business partners may use the contact form and select Business Partnership as the topic.
Have a Location That Fits Pull Station?
Submit a host application with details about your business, customer traffic, operating hours, available space, and proposed machine placement.
Apply to Host a Machine